1. Introduction

meluxor ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our wellness consultation services, in compliance with the General Data Protection Regulation (GDPR) and Hungarian data protection laws, including Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information.

As a Hungary-based service provider, we are subject to the supervision of the Hungarian National Authority for Data Protection and Freedom of Information (Nemzeti Adatvédelmi és Információszabadság Hatóság - NAIH).

2. Data Controller Information

3. Information We Collect

3.1 Personal Information

We collect the following personal information when you book a consultation:

• Name (first and last name)
• Email address
• Phone number
• Preferred consultation time
• Any additional information you provide in consultation requests

3.2 Technical Information

We may collect technical information including:

• IP address and browser information
• Website usage data and analytics
• Cookie preferences and settings
• Device and operating system information

4. Legal Basis and Purpose of Processing

4.1 Consultation Services (Contract Performance)

We process your personal data to provide our wellness consultation services, including scheduling consultations, conducting assessments, and providing personalized recommendations.

4.2 Communication (Legitimate Interest)

We use your contact information to communicate about your consultation, send appointment confirmations, and provide follow-up support related to our services.

4.3 Legal Compliance

We may process data to comply with legal obligations under Hungarian law and EU regulations.

5. Data Sharing and Disclosure

We do not sell, trade, or transfer your personal information to third parties. Your consultation information is kept strictly confidential. We may only share information:

• With your explicit consent
• When required by Hungarian or EU law
• With trusted service providers who assist in delivering our services (under strict confidentiality agreements)
• To protect our legal rights or the safety of our clients

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Consultation records: Retained for 3 years after the last consultation for continuity of care
• Contact information: Retained until you request deletion or unsubscribe
• Technical data: Typically retained for 12 months for analytics and improvement purposes
• Legal compliance: Some data may be retained longer if required by Hungarian law

7. Your Rights Under GDPR

As a data subject, you have the following rights under GDPR and Hungarian data protection law:

To exercise these rights, please contact us through our consultation booking form or send a written request. We will respond within one month of receiving your request.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection and confidentiality
• Incident response procedures

9. International Data Transfers

Your personal data is processed within the European Union. If we need to transfer data outside the EU for service provision, we ensure adequate safeguards are in place, including adequacy decisions or appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

10. Contact and Complaints

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us through our consultation booking form.